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Chris Tuley
Professional Summary
Startup-focused IT leader with a track record of building secure, scalable infrastructure and automation from the ground up. Expert in MDM, SSO/identity, compliance (SOC 2 Type 2, HIPAA), and vendor cost optimization. Known for creating high-impact IT programs that support rapid growth, reduce costs, pass audits, and strengthen security posture.
Key Achievements
- Led IT and security from zero to audit-ready at two venture-backed startups and passed SOC 2 Type 2 & HIPAA audits on first attempt.
- Reduced IT/SaaS costs by 35–40% through vendor negotiations and license optimization.
- Designed zero-touch deployment and MDM/SSO systems to scale onboarding for 2,000+ employees with minimal IT touch.
Experience
IT Lead — SteadyIQ
- Sole IT hire responsible for building core IT infrastructure and policies from scratch for a high-growth startup.
- Designed and implemented MDM and identity systems improving onboarding efficiency and access security.
- Passed SOC 2 Type 2 and HIPAA audits on first attempt, enabling revenue to double by unlocking new enterprise deals.
- Negotiated vendor contracts and built procurement strategy, cutting IT spend by 35% annually.
IT Specialist — KarmaCheck
- Launched zero-touch laptop deployment (Jamf + Rippling) reducing manual onboarding effort 50% as the company tripled in size from 50 to 150 employees.
- Built Help Desk function from the ground up (ticket workflows, SLAs, automations).
- Implemented Jamf policies and SaaS access audits improving compliance posture and reducing risk exposure.
- Upgraded to Slack Enterprise and Nudge Security to improve data protection.
- Managed procurement and improved onboarding/offboarding, raising employee onboarding satisfaction 30%.
Manager, IT Support & Clinic Infrastructure — Carbon Health
- Progressed from IT Support Engineer → Manager of Clinic Infrastructure → IT Support Manager.
- Led a 7-person IT team supporting 100+ clinics across 16 states.
- Implemented automation & license optimization cutting SaaS spend by ~40%.
- Ensured 99% on-time clinic openings across dozens of locations by driving vendor accountability.
- Developed dashboards and knowledge bases for visibility and process standardization.
Technical & Leadership Competencies
Endpoint & Device Mgmt
Jamf Pro, Mosyle, JumpCloud, Fleet
Identity & Access
Okta, Google Workspace, Rippling
IT Support Management
Jira Service Management, Zendesk, Siit
Automation & Low Code
Zapier, n8n
Security & Compliance
SOC 2, HIPAA, NIST, Drata, Nudge, KnowBe4
Endpoint Security
Jamf Protect, Jamf Trust, CrowdStrike, SentinelOne
Leadership & Ops
Vendor & Cost Optimization, IT Ops Leadership, Project Management, Cross-Functional Collaboration
Certifications & Education
- Apple Certified Macintosh & iOS Technician
- JAMF Certified Associate
- B.B.A., Belmont University – Nashville, TN
Projects & Publications
Welcome to Mac: A Quick Start Guide to macOS
https://www.udemy.com/course/welcome-to-mac-a-quick-start-guide-to-macos-high-sierra/